Worst Studio in Charlotte, NC
First, if I didn't have to choose a star i wouldn't. Portrait Innovations isn't worthy of even being rated with 1 star. My family and I have gone to them twice (Promenade Shopping Ctr) off Ballantyne Commons Pkwy, Charlotte, NC. Both times we walked out very disappointed. The first time was last December, the 2nd time being just yesterday. This location has the rudest manager and terrible photographers. We have 2 children, our oldest 4 years and our youngest 1 year. The photographer shot 100 poses, actually only 5 different poses when it all comes down to it. We just received about 20 shots of the same 5 poses. These people require you to sit there and narrow the poses down to the ones you like the best. It's a little frustrating that you don't have time to actually really look at them before making a decision. When you have 2 children there who have been patient for the 1 hour it took them to capture the photos, it's hard to have to sit there for another hour just to look through the poses.They rush you b/c they schedule their appt's on top of eachother. They are horrible with kids. The manager made a comment to me when she pulled all our pictures up on the screen "oh my, she was not wanting to cooperate", she had the nerve to say about my 1 year old. I suggested to her that if they had someone in the room to help the photographer it may work out a lot better. The photographer was busy trying to get the kids to remain looking at him that once he got them looking he had to run and grab his camera, by the time he ran and grabbed the camera they were looking elsewhere again. Also, I saw on their website that they have $9.99 promotion, I told the manager that was all we wanted and she said "the $9.99 is in addition to another package". It doesn't say this on their website, very misleading. Maybe not all locations are like this, but people "BEWARE", do NOT go to the location in The Promenade. They are very, very rude. I have more to say, but I've said enough.
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