My 4 cats have always stayed at Granbar Kennels & have been happy until the last visit
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I tried numerous times to contact the owner with no success, so unfortunately, this review will be bad.
I have brought comforters for my cats to lay on in the past and this time, I was notified at the drop off time that those were no longer allowed because quote: "They tear up her washers." (Funny. They don't tear up my household washer.)
Well first and foremost, our comforters were never EVER cleaned when we have used Grandbar in the past.
Because I knew this ahead of time, I brought an extra comforter for Grandbar to swap out because I knew that one of my cats would probably wet on it. My cats are very low maintenance and like to hide under the cover of something from home. One of the male felines is 12 years old and has a bad back, so I know he needs extra padding.
The worker said she would put a few extra blankets in each cage. (We used 2)
One for the boys and one for the girls. Of course, this never happened because when I picked them up, there was this tiny shred of thin material of ONE so-called "blanket" in each cage.
Stupid me, I left an instruction sheet that said that one of my cats would wet, so they withheld water for the 4 nights my cats stayed there. She was urinating plasma when I got her home and all four cats went through 2 bowls of water immediately when they got home.
My cats were terrified to say the least and because they had nothing to hide under and nothing to lay on, my 17 pound cat and 12 pound cat had to be peeled out of ONE 12 X 12 inch cubby hole box. YES! 29 pounds of cat total in ONE 12 X 12 cubby!
I don't know what I paid for because we brought our own food and they put ONE CUP of litter in this tiny pan. Obviously, they didn't have anything to clean up because my cats didn't have any water!
We will never recommend Grandbar ever again and we will never go back.